Meet Gwen Alvord, Front Desk Customer Service Supervisor at the Upper Merion Community Center. Read on to get to know her a little more and learn about her important role in the township.
What is your role with Upper Merion Township Parks and Recreation?
I am the Front Desk Customer Service Supervisor at the Community Center.
What operations, activities, etc. do you oversee?
I oversee the operations and part-time team, including the front desk staff, gym attendants, and child watch attendants.
What are your favorite parts of your job?
My most favorite part of my job is the team I get to work with! I’m so lucky to lead a team of truly talented, smart, and genuinely caring people who are all about helping this community to be healthy and happy. Most of the brilliant ideas we have put into place at the Community Center are because someone on this team suggested it. I’m so grateful to work with a team that feels like a second family to me. My other favorite part of my job is working for this community! I grew up in Upper Merion, so I love having the opportunity to give back to the community I was raised in.
What are you most proud of?
I am proud to be a part of the Upper Merion Community Center. Many of our customers are people who made an impact on me growing up, like teachers, neighbors, and family friends. I’m honored to be a part of an organization that is contributing to the health and wellness of the community I love.
Why do you work as hard as you do?
I came up with this catchphrase that I think answers this question really well: “We are a center that cares for the community that matters.” I genuinely care about the people who come here and I really care about providing a good experience for our community. I want people to come here and know that they’re cared for.
Have you had any influential female leaders in the past who have helped shape who you are today?
Marguerite Moore. She was a mentor of mine during my time at Temple University. She was influential because she led by example, was humble, and had this magical way of inspiring people to do their best. She was extremely supportive and open-minded. She taught me the importance of listening twice as much as I speak, to lift others up, and to lead by example.
What are your favorite memories of Parks and Recreation, as a child and as an employee?
I have two favorite memories that stick out to me. My first favorite memory was when the Community Center first opened! It was inspiring to see all of the Parks and Recreation employees working together to make this center a reality for our community. Through our teamwork, we were finally able to provide them with this beautiful community center that they had been wanting for such a long time. My other favorite memory was being the early bird mascot for our Earth Day celebration in 2017! Parks and Recreation is really the most fun department to work for. Who else gets to dress up as a chicken and make people laugh on the job?!